Employee Spotlight: Brandon Ruckel

Brandon Ruckel began his AAA career at another club in Kentucky, and was welcomed by AAA Ohio Auto Club in December 2016 as an insurance field agent. During his time at OAC, Ruckel has made impactful contributions in both his role and within the company, earning him the title of AAA Employee of the Month in October of this year.

Ruckel says his favorite part of the job is having face-to-face interaction with people. His position is unique because he is not tied to an office setting, so he can attend networking events and business meetings in the community. He primarily works with realtors, mortgage brokers and financial planners for client referrals. When he’s in the office, a typical shift consists of following up with current and potential clients’ emails and phone calls. He initiates follow-up calls with clients he recently sold to, asking if they received their paperwork. Ruckel also continuously maintains contact with referrals.

Brandon
Providing exceptional experiences is very important to Ruckel. He thoroughly reviews his clients’ current information to make sure their coverage is meeting their needs. Ruckel digs deeper than standard insurance questions; he also takes time to understand a client’s individual background to make sure their policy is personally tailored. Ruckel has even volunteered for several AAA community events this year, and became a certified Child Passenger Safety technician to deliver exceptional AAA experiences outside of insurance.

As a field agent, Ruckel comes in contact with many different people, which has created lasting memories. One of his most memorable experiences involved a veteran who came in to save money on his auto and home insurance to help pay for his cancer treatments. Ruckel also learned that his client was having difficulty getting to his doctor’s appointments. Going above and beyond, Ruckel reached out to an outside contact who works for a nonprofit organization that supports soldiers. This organization provided the veteran transportation to and from these appointments and even treated him to a vacation in Florida. Just by having an honest conversation, Ruckel learned about a personal situation and was able to help in an unforgettable way.

If anyone is looking to become an insurance field agent, Ruckel advises that you have a go-getter mentality. They should also create a significant center of influence that they can network within.

Outside of work, Ruckel enjoys hunting, fishing, kayaking and traveling. While abroad, he recently got engaged to his fiancée in Peru and has started wedding planning! After an eventful and successful 2019, Ruckel is aiming to expand his network and increase his sales goals in the upcoming year.

When asked what sets AAA apart from other competitors in his line of business, Ruckel states agency standards. He never aims to sell the bare minimum; the main goal is to sell insurance. Ruckel also accredits success in his role to his team—everyone is willing to lend a hand when needed. There is even an account management team that helps with his clients when he is out of the office.

If you’re interested in a career in insurance, or another AAA department, visit AAA.com/Careers.

Tiffany Boyd is a Recruiting Coordinator for AAA Ohio Auto Club.

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