Employee Spotlight: Francisco Mendoza

Automotive Technician, Level 1

Francisco Mendoza is the first employee to enter AAA Ohio Auto Club’s Technician, Level 1 (L1) Program, which aims to teach and mentor technicians as they begin their career in the automotive industry. After just 5 months of employment with AAA, Mendoza has already made a lasting, positive impression on his management team. He maintains a student mentality—he is eager to learn and implement the techniques shown to him. He also prides himself on establishing loyalty and trust with members by being transparent and honest.

Before working for AAA, Francisco worked as a security guard, but decided to make a career change after learning about this unique opportunity. When asked what prompted the change, he stated that he was taken aback by the authenticity of the hiring managers, who truly wanted to make him a part of the team. He also appreciated the warm welcome from his coworkers as he was learning and working on new projects.

Since becoming a technician, Francisco believes he has become more thoughtful and observant. He pays attention to small details in order to provide Five Diamond service to his customers. Within the next year, Francisco plans to finish the L1 program and be promoted to an Automotive Technician, Level 2 (L2) position.

Outside of work, Francisco loves playing video games, and spending time with his girlfriend and dog, Tearapollo. You may also find him playing airsoft with his buddies and listening to his favorite heavy metal artist, Demon Hunter. But at his core, Mendoza enjoys doing handiwork—especially for the members of his community.

Francisco’s advice for anyone looking to join the L1 program would be to have a genuine interest in working on vehicles and to be humble. But most importantly, do not focus strictly on the monetary aspect, but on the wealth of knowledge to be gained.

Francisco works at our Car Care Plus facility in Whitehall, Ohio.

Tiffany Boyd is a recruiting coordinator for AAA Ohio Auto Club.

Interested in a career with AAA? Visit AAA.com/Careers for more information.

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